سياسة الخصوصية

Effective Date: September 2, 2025

This Privacy Policy describes how Docuaid (hereinafter "we", "us" or "the Service") collects, uses, shares, and protects your personal information when you use our websites, applications, artificial intelligence (AI) services, tools, and features (collectively, the "Services"). We are committed to respecting your privacy and protecting your data in accordance with applicable laws, such as the General Data Protection Regulation (GDPR) in Europe, the California Consumer Privacy Act (CCPA) in the United States, and other similar regulations.

This policy is inspired by the best practices observed in the most widely used and sought-after AI solutions, such as ChatGPT (OpenAI), Gemini (Google), Claude (Anthropic), and Perplexity, to ensure a robust and reliable approach. It does not apply to content processed on behalf of enterprise customers via APIs or specific agreements, which are governed by separate agreements.

By using our Services, you consent to this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect personal information (any information that identifies a natural person) in a number of ways to provide and improve our Services. This information includes:

1. Information You Voluntarily Provide

1. Account Information : Name, email address, phone number, date of birth, payment information, transaction history, and authentication credentials (e.g., when creating an account).
2. User Content : Prompts, queries, uploaded files, images, audio, videos, or any other content you submit through our AI tools (e.g., to generate responses or analytics).
3. Communication Information : Content of messages, feedback, surveys or interactions with our customer support.
4. Other Information : Data provided during events, surveys, identity verifications, or integrations with third-party services.

b. Information Collected Automatically

1. Technical and Usage Data : IP address, browser type, operating system, device identifiers, log data, usage data (pages visited, features used, access times), and information about interactions with the Services.
2. Cookies and Similar Technologies : We use cookies, pixels, web beacons, and tracking technologies to analyze trends, administer the Services, track users' movements, and personalize the experience. You can manage your preferences through your browser settings. For more details, see our Cookie Notice [link to a Cookie Notice if applicable].
3. Location Information : Approximate location inferred from the IP address or precise location if you enable location-based features.
4. Activity Data : Search history, AI interactions, and aggregated data for model improvement.

c. Information from Other Sources

1. Data from third-party partners (e.g., for fraud prevention or marketing).
2. Public data accessible on the internet, used for the development of AI models (without including sensitive personal information without consent).
3. Data from third-party platforms during logins (e.g., via Google or Apple Login).

We do not intentionally collect sensitive information (such as data about health, ethnicity, political or religious opinions) unless you explicitly provide it and it is necessary for the Services. We encourage you not to share confidential or sensitive data in your interactions with AI.

2. How We Use Your Information

We use your information for the following purposes, based on our legitimate interest, your consent, the performance of a contract or legal obligations:

1. Provide, maintain, and improve the Services (e.g., generate personalized AI responses).
2. Develop and train our AI models (you can opt out of the use of your content for training through your account settings; aggregated or anonymized data may be used without restriction).
3. Personalize the user experience, including recommendations and ads (without targeting sensitive categories).
4. Communicate with you (updates, newsletters, support; you can unsubscribe at any time).
5. Prevent fraud, abuse, illegal activities, and protect the security of the Services.
6. Analyze trends, conduct research, and develop new features.
7. Comply with legal obligations, resolve disputes, and protect our rights, property, or safety, and that of our users or third parties.

Anonymized or aggregated data is not considered personal information and may be used freely for research and improvement.

3. Sharing Your Information

We do not sell your personal information. However, we may share it in the following cases:

1. With Suppliers and Partners : For business operations (cloud hosting, payment processing, data analytics, AI content generation). These third parties are contractually obligated to protect your data.
2. With Affiliates : Within our group of companies for purposes consistent with this policy.
3. During Business Transfers : In the event of a merger, acquisition, bankruptcy or restructuring.
4. With Third Parties for Shared Features : If you use sharing tools (shared links, third-party integrations), recipients are responsible for their own practices.
5. For Legal Reasons : To government authorities, law enforcement or third parties as required by law, to prevent fraud, protect security or respond to legal process.
6. With Your Consent : For any other purpose that you explicitly approve.

4. Your Rights and Choices

Depending on your location, you have rights over your personal data, including:

1. Access and Portability : Request a copy of your data or its transfer to a third party.
2. Correction : Correcting inaccurate information.
3. Deletion : Request erasure of your data (subject to legal exceptions).
4. Restriction or Objection : Restrict processing or object to certain uses (e.g., direct marketing).
5. Withdrawal of Consent : Revoke your consent at any time, without affecting the lawfulness of previous processing.
6. Opt-Out for AI : Disable the use of your data for model training through account settings.

To exercise these rights, contact us at privacy@docuaid.fr or via the form in your account. We will respond within the legal deadlines (usually 30 days) and verify your identity. You can also lodge a complaint with the relevant data protection authority (e.g., CNIL in France).

5. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your information against loss, theft, unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular audits. However, no online transmission is completely secure; We cannot guarantee absolute protection. You are responsible for keeping your credentials confidential.

We store your data for as long as necessary for the purposes described, or as required by law, before deleting or anonymizing it.

6. International Data Transfers

Your information may be transferred to, stored and processed in countries other than your own, including the United States, where data protection laws may differ. We use appropriate mechanisms, such as the European Commission's Standard Contractual Clauses, the Data Privacy Framework (DPF) or equivalent agreements, to ensure an adequate level of protection.

7. Changes to this Policy

We may update this Policy to reflect changes in our practices or applicable laws. Changes will be posted here with the updated effective date. We will notify you of significant changes by email or through the Services. Your continued use of the Services after changes constitutes acceptance.

8. Contact Us

If you have any questions, concerns or requests relating to this Policy, please contact our Data Protection Officer at:

Email : dpo@docuaid.fr

We are committed to responding quickly and resolving any issues. For more information on our AI practices, see ou Help center.